Service & Maintenance

Service and Maintenance Contracts

Contracts are a partnership and we have the customers to prove that we are able to deliver:

  • Southern Water
  • Kent and Medway NHS Trust
  • Kier
  • Kent fire and rescue
  • South wales fire and rescue
  • London ambulance
  • Plus many others

We offer support in the following sectors:

  • Healthcare/NHS
  • Education/schools/colleges/universities
  • Defence/MoD
  • Retail/leisure/hospitality
  • FMs
  • Rail
  • Utilities
  • IT
  • Basically anywhere where critical power is needed
Service & Maintenance

So you’ve come to this page, and so it means that you have an interest in generator/UPS service and maintenance but what can we do to make you pick up the phone (or e-mail us) and experience the P & I difference?

P & I offer service and maintenance plans and also one-off service and maintenance visits. But don’t just take our word for it:

Allow me to say thanks to all of you for understanding our needs and reacting in the way that you did. Excellent.

Syd Barry – Highways Agency

Why are you different to my incumbent provider?

What makes us different is that we have a total solution for your site in the event of failure and we have an internal infrastructure to put you first. No more waiting.

This includes being able to provide our own hire sets to support your site.

Lightning Fast Response:

Our response is ‘lightning fast’ and we will provide an excellent service level and communicate with you at each stage of the process.

Typically we answer the phone within 3 rings and can normally provide a solution over the phone in the first few minutes, no more waiting for call-backs and then having to chase us (which can be typical of other companies). We do what we say we can do, when we say we are going to do it.

Everyone wants to know that their critical standby power is safe. On contract, we will assess the site and the needs now and in the future and advise on what needs to happen with the growth of any load that may be needed in the future, we seek to future-proof your site as far as possible.

Benefits of being in a contract with P & I:

  • Discounts for multiple year terms and 24/7/365 cover, with response as low as 2 hours.*
  • Discount on our parts.
  • Hire sets to mobilise immediately to your site in the event of the generator failing.
  • We build the contract around you – your site is individual as you are and we will offer what you need.
  • One visit, multiple visits, load bank testing, thermal imaging, cable hire, generator hire, UPS hire, parts, panels, refurbishment, battery resistive testing, battery replacement, refurbishment, cabling, cable hire, whatever you need – just ask us.
  • Ease of contact – one number to call – one continuous point of contact in the office.
  • Ease of administration – we will send the invoice and the engineers report via e-mail and also advise what parts are needed immediately so that these can be ordered.
  • Priority call-out in the event of overwhelming seasonal demand.
  • Feedback – we actively measure and encourage feedback from our customers through formal questionnaires, we are committed to a ‘customer first’ ethos and will endeavour to be:
    • Transparent in our dealings with you.
    • Be honest about the site and any areas of concern/limitations.
    • Provide ‘best price’ first time so that you don’t have to haggle or shop around.
    • Support you through the process.
    • Provide one named point of contact in the office for continuity.
    • Make things as easy for you as possible and work in alignment with your systems and processes.
    • Provide asset lists, as and when required in a format of your choice.
    • No limits – we will do what it takes to get the job done. We have completed generator and UPS installations in the strangest and most diverse of places.

Call us on 023 9278 3450 or e-mail us now: info@pandigroup.co.uk

We look forward to working with you.